Privacy Policy
Last updated: October 14, 2025
Data Controller :
The website https://trykorlem.com is operated by:
MEDIA ELITE LTD
-20 Wenlock Road, London, England, N1 7GU, United Kingdom
-Company Number: 15492150
-Email: support@trykorlem.com
-Phone: +44 7492 885905
This Privacy Policy explains how MEDIA ELITE LTD (hereinafter, “Korlem,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website https://trykorlem.com
and our related services (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
By accessing our website or making a purchase, you agree to the terms of this Policy.
1 – Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it no longer identifies you and cannot reasonably be linked to you.
Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences derived from such information):
Contact information: your name, address, billing address, shipping address, phone number, and email address.
Financial information: credit/debit card and bank account numbers, payment card details, bank account details, transaction details, payment method, payment confirmation, and other payment information.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us: information you include when you contact customer support or otherwise communicate with us.
Device information: details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information: details about how and when you access or interact with the Services.
2 – Sources of Personal Information
We may collect personal information from the following sources:
Directly from you: when you create an account, access or use the Services, communicate with us, or otherwise provide your information.
Automatically via the Services: from your device when you use our products or services or visit our website, including through cookies and similar technologies.
From our service providers: when they implement certain technologies or collect/process personal information on our behalf.
From our partners or other third parties.
3 – Legal Bases for Processing
We process your personal data under the legal bases provided by the General Data Protection Regulation (GDPR) and the UK Data Protection Act, including:
Contract performance: to process and deliver your order.
Consent: for optional subscriptions such as our newsletter or SMS marketing.
Legal obligation: to retain certain records (e.g., invoicing).
Legitimate interests: fraud prevention and improving our Services.
4 – How We Use Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, tailor, and improve the Services: to perform our contract with you, process payments and orders, remember your preferences and items of interest, send account-related notices, handle purchases/returns/exchanges/other transactions, create and manage your account, arrange shipping, facilitate returns/exchanges, enable product reviews, and personalize your shopping experience (including recommending products).
Marketing and advertising: to send marketing, advertising, and promotional communications (email, SMS, postal mail) and to show you online ads for products or services on our Services or third-party sites, including based on items you previously viewed, added to cart, or purchased, and your activity on the Services.
Security and fraud prevention: to authenticate your account, provide a secure checkout, detect, investigate, or address fraud, unlawful, harmful, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your login credentials confidential.
Communications: to provide customer support, respond to your requests, deliver effective services, and maintain our commercial relationship.
Legal reasons: to comply with applicable laws or respond to valid legal processes (including law-enforcement or regulatory requests), participate in discovery, potential or ongoing litigation, or other proceedings, and to enforce our terms or policies or investigate potential violations.
5 – Disclosure of Information
We may share your information only in the following cases:
With Shopify (hosting and e-commerce platform).
With third-party providers: carriers, payment processors, marketing or email services, and other service providers.
With advertising partners: to deliver targeted advertisements in line with your cookie choices.
For legal reasons: if required by law, regulation, or legal process.
Business transactions: in connection with a merger, acquisition, or other corporate transaction.
We do not sell or rent your personal information.
6 – Withdrawing Consent
If, after giving your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us at support@trykorlem.com
7 – Your Rights
Subject to the GDPR and UK GDPR, you have the following rights:
Access: confirm whether we hold your data and receive a copy.
Rectification: correct inaccurate or incomplete data.
Erasure (“right to be forgotten”): request deletion of your data, subject to our legal obligations.
Restriction: temporarily limit how we use your data.
Portability: receive your data in a structured format for transfer to another provider.
Objection: object to processing for direct marketing purposes.
To exercise your rights, contact us at support@trykorlem.com
8 – Relationship with Shopify
Our store is hosted by Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services.
Your data is stored in Shopify’s data storage, databases, and the general Shopify application, on secure servers behind a firewall.
Payments: payment data is encrypted and processed in accordance with PCI-DSS by our payment processors; we do not store card data in plain text. All direct payment gateways follow the PCI-DSS standards managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover). These requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please refer to Shopify’s Terms of Service and our Privacy Policy.
9 – Third-Party Services
In general, third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. However, certain providers (e.g., payment gateways and other transaction processors) have their own privacy policies regarding the information we must provide for your purchase-related transactions. We encourage you to read their privacy policies carefully to understand how they will handle your personal information.
10 – Security and Retention
We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide your credit card information, it is protected using SSL and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted standards.
Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit; we recommend not using unsecured channels to share sensitive or confidential information.
Retention: the length of time we keep your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements or policies.
11 – Cookies & Consent
We use cookies necessary for the operation of the site (session, cart, authentication). Other cookies (analytics, advertising) are set only with your consent via a cookie banner displayed on your first visit. You can modify your preferences at any time via the banner or your browser settings. For more details, see our Cookie Policy.
12 – Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined under applicable law) personal information about individuals under 16 years of age.
13 – Complaints
If you wish to lodge a complaint regarding our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us again or by filing a complaint with your local data-protection authority.
14 – International Transfers
We may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or the UK-approved equivalents, unless the transfer is to a country deemed to provide an adequate level of protection.
15 – Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications take effect immediately upon posting on the website. If we make material changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. In the event of significant changes, we will notify you by email or by a notice on our site.
U.S. Residents – Your Rights (CCPA/CPRA)
If you are a resident of the United States, particularly the State of California, you may have additional privacy rights under applicable laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
These rights include:
-Right to Know – You have the right to request information about the personal data we collect, use, disclose, and share.
-Right to Delete – You may request that we delete your personal information, subject to certain legal exceptions.
-Right to Correct – You may request correction of inaccurate or outdated information we hold about you.
-Right to Opt Out – You have the right to opt out of the sale or sharing of your personal data for advertising or analytics purposes.
-Right to Non-Discrimination – We will never discriminate against you for exercising your privacy rights.
If you wish to opt out of data sharing that may be considered a “sale” or “targeted advertising” under U.S. law, please submit a request using your email address and type “Do Not Sell or Share My Personal Information” in the subject line.
We will verify your identity before processing your request to ensure your data remains secure.
16 – Contact Us
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact our Privacy Standards Officer at support@trykorlem.com
, call +44 7492 885905
or write to us at: MEDIA ELITE LTD, 20 Wenlock Road, London, ENG, N1 7GU, GB