Terms & Conditions of Sale
This website is operated by MEDIA ELITE LTD. Throughout the site, the terms “we,” “us,” and “our” refer to trykorlem.com . MEDIA ELITE LTD offers this website, including all information, tools, and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions of Sale”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, without limitation, users who browse, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the store are also subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
ARTICLE 1 – CONDITIONS FOR USING OUR ONLINE STORE
By agreeing to these Terms, you represent that you have reached the age of majority in your country, state, or province of residence, and you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
Any breach or violation of these Terms will result in an immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We strive to provide accurate and up-to-date information, but we cannot guarantee the completeness or timeliness of the content on the site. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
We may modify our offerings or remove products from the site at any time. Changes do not affect orders that have already been accepted.
ARTICLE 5 – PRODUCTS OR SERVICES
Products offered for sale on our site are described and presented as accurately as possible. Photos and illustrations aim to provide a faithful representation of the items but are not contractual. Minor differences may occur due to screen calibration, lighting, or production batches.
Some products may be offered in limited quantities or only for a limited period. If an item becomes unavailable after your order is confirmed, we will notify you as soon as possible and offer either a full refund or an exchange for an equivalent product.
We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction when necessary. We may exercise this right on a case-by-case basis.
All product descriptions, specifications, and prices are subject to change at any time without notice, but such changes do not affect orders already confirmed and paid.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, but we will comply with applicable statutory guarantees in your country of residence (including the legal guarantee of conformity and hidden defects for EU and UK consumers).
In the event of an out-of-stock item, customers will be refunded within a maximum of 14 days, in accordance with applicable law.
If a product becomes totally unavailable after confirmation, we will offer, at your choice, a full refund or a replacement product with your prior agreement. The essential characteristics and the price of a confirmed order will not be changed without your consent.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including:
-your billing details,
-shipping address,
-payment information, and
-any other data required to process your order.
Any omission or inaccuracy may cause delays in processing or delivering your order, for which we cannot be held responsible.
We reserve the right to refuse, cancel, or limit any order, including in cases of:
-obvious errors in the information provided,
-suspected fraud or unauthorized use of a payment method,
-abnormal or abusive orders (e.g., unusually high quantities).
In such cases, we may contact you via the email, phone number, or postal address you provided to request additional information or to confirm the order. If we are unable to reach you, we may cancel the order and issue a full refund as applicable.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.
If you use any optional tools offered through the site, you do so entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which the relevant third-party providers offer those tools.
We may also, in the future, offer new services and/or features through the website (including new tools and resources). Such new features and/or services shall also be subject to these Terms.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
ARTICLE 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ARTICLE 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 13 – INDEMNIFICATION
You agree to indemnify MEDIA ELITE LTD only in the event of a claim resulting directly from your own fault, fraud, illegal activity, or willful violation of the law. This clause does not limit your statutory consumer rights.
ARTICLE 14 – SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.
ARTICLE 15 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
ARTICLE 16 – GOVERNING LAW
These Terms are governed by English law (United Kingdom).
Any dispute or claim arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to mandatory consumer protection rules of your country of residence.
However, if you are a consumer residing in the European Union, the United States, Australia, Asia, Africa, or any other country, you also benefit from the mandatory consumer protection rights of your country of residence.
ARTICLE 17 – CHANGES TO THE TERMS
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.
ARTICLE 18 – PRICES AND TAXES
All our products are displayed in US Dollars, VAT included (TTC), regardless of the customer’s country (United Kingdom, European Union, United States, Australia, Asia, Africa, or others).
Orders to the United States are supplied on a DDP (Delivered Duty Paid) basis (no additional duties or import taxes on delivery). If DDP is not available for your address, any duties/taxes will be clearly shown at checkout before payment.
The amount shown at checkout is the total amount you will have to pay. No additional fees (customs, local VAT, or others) will be requested after order confirmation and payment.
Any applicable shipping fees are specified before you confirm your order.
Prices may change at any time, but such changes do not apply to orders already confirmed and paid.
ARTICLE 19 – ORDERS AND PAYMENT
To place an order, you must follow the online checkout process and provide accurate and complete information. You agree to promptly update your payment and shipping details.
Accepted payment methods are indicated at checkout. All transactions are secured.
We reserve the right to refuse any order in case of suspected fraud or abusive use.
Payments are securely processed by Stripe Payments UK Ltd, an authorised payment institution regulated by the Financial Conduct Authority (FRN 900461). By placing an order, you authorise MEDIA ELITE LTD and Stripe to process your payment. We comply with PCI DSS requirements. Transactions are displayed in USD; your bank may apply currency conversion and fees.
ARTICLE 20 – DELIVERY
Delivery times, service areas, carriers, and applicable fees are specified before you confirm your order and detailed in our Shipping Policy.
In case of delay, loss, or non-receipt, the applicable remedies and procedures are set out in that policy.
ARTICLE 21 – RIGHT OF WITHDRAWAL & RETURNS & CHARGEBACKS
Under applicable consumer protection law, you have a 14-day legal right of withdrawal from the date you receive your order, without giving any reason and without penalties.
As a commercial gesture, we extend this period and grant you a 30-day withdrawal right from the date you receive your order.
Before initiating a chargeback, please contact us at support@trykorlem.com so we can investigate within 14 business days. Unresolved disputes follow Stripe’s dispute process. Refunds are issued to the original payment method; your bank may take 5–10 business days to post funds.
Refunds are issued within a maximum of 14 days from the date we receive proof of shipment of your return or the returned product itself, whichever occurs first. Refunds are made to the original payment method unless otherwise expressly agreed with the customer.
Practical details regarding the return procedure, any return shipping cost coverage, and refund timelines are described in our Return, Refund & Exchange Policy available on the site.
Independently of the right of withdrawal, if the delivered product is defective, damaged, or not as described, you automatically benefit from the mandatory legal rights of your country of residence.
this includes :
-the two-year legal guarantee of conformity, and
-the legal guarantee against hidden defects.
ARTICLE 22 – WARRANTIES AND LIABILITY
Regardless of any commercial warranty, you benefit from the mandatory legal rights provided by the consumer protection laws of your country of residence.
Nothing in these Terms excludes or limits our liability in case of death or personal injury caused by our negligence, fraud, or willful misconduct, nor your statutory consumer rights.
Subject to the foregoing, we shall not be liable for indirect or intangible damages resulting from the use of the site or the purchase of products, except where otherwise required by mandatory law.
ARTICLE 23 – PERSONAL DATA PROTECTION
The collection and use of your personal data are governed by our Privacy Policy, which complies with the GDPR (EU), the UK Data Protection Act, and other applicable regulations.
When you pay, certain data (card token, billing details) are shared with Stripe to process the transaction in accordance with Stripe’s Privacy Policy. Stripe may process data outside the UK/EU (including the US) under appropriate safeguards (e.g., Standard Contractual Clauses). For US residents, applicable state privacy laws (e.g., CCPA/CPRA) may apply.
ARTICLE 24 – CONTACT DETAILS
The website www.trykorlem.com is operated by MEDIA ELITE LTD.
Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
Company Number: 15492150
Email: support@trykorlem.com
phone: +44 7492 885905
Questions about these Terms should be sent to support@trykorlem.com